When exchanges and returns are possible
- Within 7 days of receiving the product. However, exchanges/returns are not possible if the packaging has been opened or damaged so that the product has lost its value.
- If the goods or services you received differ from what was labeled or advertised,  or were provided differently: within 3 months of receipt, or within 30 days of the date you became aware of it

When exchanges and returns are not possible
 - If the goods are lost or damaged for reasons attributable to the customer (however, you may still withdraw your order if the packaging was damaged only to check the contents)
  - If the value of the goods has significantly decreased due to use or partial consumption by the customer
  - If the value of the goods has significantly decreased over time, making resale difficult
  - If the packaging of reproducible goods has been damaged
  - If the goods are made to order and withdrawal is expected to cause the seller irreparable damage, and the customer gave prior consent
  - If the provision of digital content has begun (however, for contracts made up of divisible services or divisible digital content, you may withdraw from the portion not yet provided)
 
※ If you exchange or return an item due to a change of mind, you are responsible for the return shipping cost.
 (including color and size exchanges)